FAQs

Frequently Asked Questions

Please click on “Address Book” or “Manage Addresses” and you will be able to add “Additional Address Entries” using the “Add New Address” button. During Checkout on the “Shipping” page the “Default Billing/Shipping Address” and “Additional Addresses” are presented for your “Shipping Address”. Once confirmed and you are moved to the “Payment” page you will then need to uncheck “My billing and shipping address are the same.” This will provide a dropdown with all “Address Book Addresses” and you can select from those or provide a new address.

No, we will decide when we offer discounts and normally you will be notified by email or our blog so be sure to make an account to take advantage of all discounts and offers. Check our Blog for deals on now!
Yes as long as the website is a trusted, reputable EU vendor. Email us.
No you will not get any refund, we are kind enough to offer a FREE reship on missing tracked orders which is more than some vendors offer so a refund is out of the question.
We can source most products in any quantity, If they is a product you are interested in you can contact us for more information, we will only source products not listed on our website if the order is 100g or over.
Yes all orders are supplied with a tracking number unless you select the a no tracking option (AIRMAIL). Airmail carries no insurance or reship option.
No we do not chase orders until the 21 days period has passed and we will simply just reship the order and then we will file a claim for a lost package, calling the post service will not get any answers.